CiaoSub subscription conditions
Trial, renewal, cancellation terms, withdrawal, and non-payment: the operating rules for a CiaoSub subscription.
1. Status of This Page and Defined Terms
Last updated: 9 September 2026. This page brings together the rules governing a subscription taken out on https://www.ciaosub.com. It is a separate document from the Refund Policy, Terms of Sale, and Privacy Policy, and a link to it appears in the footer of each page on the site.
- Operator
- Ciaosub Solutions Limited (C 116433), a company incorporated under the laws of Malta, registration C114711, with registered office at .
- Client
- The person who subscribes on https://www.ciaosub.com and whose payment method is recorded against the account.
- Trial
- The 48 hour opening period running from registration, charged at $1.36, during which every function is open.
- Flat Rate
- The recurring subscription following the Trial, either Monthly at $73.99 per month, or Professional at $149.49 per month.
- Registered mail
- A digital registered letter sent via CiaoSub: certified, timestamped, and recorded on the blockchain.
- Customer space
- The connected section of ciaosub.com where subscriptions, invoices, cancellations, and proofs are managed.
2. What the subscription covers
The Operator runs CiaoSub as a digital registered mail service. An active Plan carries unlimited registered mail delivery to and from more than 180 countries, plus the associated operations.
- Detection of recurring charges billed to the Client.
- Optimization of these withdrawals, with alternative and savings shown.
- Claims for amounts a merchant owes the Client.
- Cancellation of a contract, by registered mail if the merchant requires written notice.
- Proof: the certificate and timestamp of each sending, kept in the Customer Space.
3. Pricing and schedule
| Period | Amount | Billed |
|---|---|---|
| Trial | $1.36 | At registration, covering 48 hours of full access |
| Monthly plan | $73.99 per month | 48 hours after registration, then on the same date each month |
| Professional plan | $149.49 per month | 48 hours after registration, then on the same date each month |
4. Payment Method and Taxes
Each amount displayed includes applicable taxes. VAT is applied at the rate of the country where the Client resides, according to European rules on electronically supplied services.
Withdrawals are made automatically from the card (Visa, Mastercard or American Express) or any other payment method registered at signup. By registering it, the Customer explicitly authorizes CiaoSub to debit this method on each scheduled date.
5. Price Changes
Prices may be revised. A revision is notified in writing by email at least 30 days before its effective date, and the Client may cancel the subscription at no cost before the new price takes effect.
6. Notices Sent to Client
- On registration: a confirmation email reiterating the date of the first debit at $73.99.
- Before the Trial ends: a reminder giving the exact date of that first debit and the procedure to cancel.
- After each monthly debit: a confirmation bearing the invoice and a link to customer service.
7. Subscription cancellation
7.1 Terms
Cancellation is free, available anytime and with no minimum commitment period. Three options are available.
- In Your Account on https://www.ciaosub.com: "My Subscription" section, then the "Cancel My Subscription" button. This is processed immediately.
- By email to [email protected], citing the account email address.
- By Certified Letter CiaoSub addressed to the customer service of Ciaosub Solutions Limited (C 116433). A free send is provided in your Client Space for this purpose.
7.2 Effect
Cancellation takes effect upon receipt and no charges are made after that date. The Service remains open until the end of the paid period. No amount is refunded on a pro-rata basis, unless the Refund Policy provides otherwise.
7.3 Confirmation
A written confirmation is sent by email within 24 hours maximum, stating the date the cancellation takes effect and the date access ends.
8. Right of Withdrawal, Customers in the European Union
In accordance with European Directive 2011/83/UE, a Customer residing in the European Union has 14 calendar days from the subscription to withdraw, without justification and without penalty.
The right is exercised through the withdrawal form available in the Customer Space, or by any written notice: email, mail, or Registered Mail CiaoSub.
Exception. Under Article L.221-28 of the French Consumer Code, and equivalent provisions in other EU Member States, the right lapses if the service has been fully performed during these 14 days, provided the Client has agreed to this expressly and renounced the right expressly. This renunciation is requested expressly with each Certified Letter sent during the Trial.
9. Failed Payments
If a planned charge is refused, the following sequence begins.
- A second attempt on the same payment method within 3 days.
- An email asking the Client to update the payment method.
- Access suspended after 7 days without payment.
- Automatic subscription cancellation after 14 days without payment, with no fees or penalties for the Client.
Nothing is owed beyond the last month actually billed.
10. Customer Service and Dispute Resolution
- Ciaosub Solutions Limited (C 116433), Customer service, .
- Email: [email protected].
- Average response time: 24 business hours.
A dispute that is not resolved can be brought free of charge to the European online dispute resolution platform at https://ec.europa.eu/consumers/odr
11. Acceptance and Registration of These Terms
Subscription to a CiaoSub plan is acceptance of these terms in their entirety. They are reiterated before each payment and accepted by checking an explicit box.
A copy accompanies the signup confirmation email and remains available from your Account Space anytime.
Ciaosub Solutions Limited (C 116433), registration C114711, company incorporated under Maltese law. https://www.ciaosub.com. [email protected].